Surveillance

Utter discretion is the key to successful operations in the field of surveillance.

We have significant experience in conducting surveillance and counter-surveillance operations: producing video, audio and photographic evidence on the target subject.

Our work includes both mobile surveillance services in covert vehicles and static surveillance covertly situated at the subject location.

In a mobile role our commercial and private investigations are able to track subjects on foot and in vehicles using basic and advance surveillance techniques allowing evidence to be compiled for use in private disputes or as evidence in legal proceedings

We produce to a high standard video and or photographic evidence on the record subjects and a detailed report of the surveillance process to our clients.

We are also able to provide daily progress reports during lengthy surveillance operations.

If we can be of any help please contact us for a free quotation and case assistance.

 Regards

Andrew Mileham

www.astoncovert.com info@astoncovert.com 07775 603025

 AstonCovert is part of The Covert Agency group

The Covert Agency

info@theagency.eu.com      

 email:      Nigel@happycustomers.info

Office:      01409 281544

Mobile:     07984 406025

 email:    David@happycustomers.info

Office:     01630 672046

Mobile:    07960 131408

Individual and Business Background Checks

Individual and Business Background Checks
Intelligence wins wars and separates friends from foes. Whether you are hiring a new employee, investigating liability claims or screening a potential newcustomer, the ability to conduct effective background research can reduce your risk and improve your productivity.
A good background investigation program has been demonstrated to reduce theft in the workplace, absenteeism, worker’s compensation claims, moraleand production issues. While companies offer basic background services, most HR departments have policies of providing only limited information andmost public databases are fragmented and do not contain comprehensive information.
The Covert Agency draws on its 15 years of experience and vast resources to deliver extra value in background research. The Covert Agency has access to most proprietary
databases currently available and utilizes these in combination with a unique business system and methodology which gets the most from them.
Additionally, The Covert Agency focuses on the human intelligence aspect of background investigations and doesn’t solely rely on databases and simple Internet searches to probe the depths of a subject’s history. There are many firms that offer background information. There’s only one that marries the technology, public and proprietary data sources and human intelligence aspect that can deliver on a global basis, and that is The Covert Agency, your powerful and creative business partner, anywhere in the world. 
Regards
Andrew Mileham
info@astoncovert.com
07775 603025
AstonCovert Ltd is part of The Covert Agency

David Loades Partner The Covert Agency
info@theagency.eu.com        email:      Nigel@happycustomers.info
Office:      01409 281544 Mobile:     07984 406025 email:  David@happycustomers.info
Office:     01630 672046 Mobile:    07960 131408

Does your retail marketing actually work?

Does your retail marketing actually work..?

Show your clients how your retail marketing works in practice by using our Genesis package which is made up from Covert undercover filming experiences of your ideas and your clients current promotions & products working together.We have that solution to that question “what will it look like to our customers and does it do as you say” what more could you want than a professionally produced Genesis DVD Covert production to show your clients how it worked without you promotional support and how it could work with you, and how it does work after they invest in your experience .
This email must at least grab your thinking process, so lets us present to you and show what we can do for you and your clients, both current and for the future client awareness, let us show the real journey through your quality professional promotions and your clients customer experiences.
Let Genesis show you and your client the before and the after as the real customer sees it.

We are UK wide and have experience in shopping centres, retail outlets, coffee shops, car dealerships and service stations.

Andrew Mileham

Meter readers, gas/electricity engineers performance audits..

Do you employ meter readers or engineers who visit customer premises (residential or business)?

Gas/electricity meter readers
Gas/electricity engineers
Satellite TV engineers/installers

How do you know what they are doing when out in the van?
Do they represent your company in the correct manner?
Do they follow safety proceedures?
How do they interact with your customer?

We have experience of carrying out thousands of covert engineers visits and reporting the facts to our clients.
Your challenge is how to measure that customer experience.

If you can supply us with the engineers job description, we can then measure their performance from the customers point of view.

As I understand it, there are four key areas by which engineers are measured:

1) Productivity (how many jobs they complete)
2) Customer experience (how they are scored by the customer)
3) Sales leads generated (do they identify possibilities for extra revenue)
4) Behaviour (both customer facing and managers reports)

Clearly, by having one of our consultants in a number of homes where meters are to be read/installed/maintained/fixed, we can then supply you with the information you need. You can then adapt and alter your training programme to address the issues raised.

One area of concern is that engineers are finishing a job and then sitting in the van, giving themselves an extra rest period, before informing you that the job had been completed.

As with any engineer who is working remotely, the opportunity of an extra rest period or short cut will appear very attractive and tempting. Being remote, he assumes the office will never know.

Of course having a Manager watch over him will remove this temptation, but who watches over the managers? In previous projects we have even witnessed verbal harrassment between manager and engineer, and been able to provide statements and footage for a tribunal.

The engineer might be expected to complete 4-6 jobs in a day, but what is expected of the Manager?

Want to find out more about what your engineers are really doing?

Contact http://www.astoncovert.com/ for more details

Appointment generation service..

Does your business rely on face 2 face sales?
Does your business model require you or your sales team to meet with prospective clients?
If yes, then you will appreciate the importance of maximising your time in front of customers.
Well so do we, and that's why we have designed an impressive and totally interactive program for you and your sales team to work with when managing time and cleansing operational data bases.
Every appointment we generate will match the profile of your most profitable clients precisely, and you will receive a continuous very high value potential prospects without having to compromise on your current obligations.
Sound too easy? Well we've offer this service so that your sales and business growth really does become easy for you when working with us.
If you are interested please contact us at your convenience.
Regards
Andy, Dave & Nigel

http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/