Do you need a corporate or private investigator?

 

We are private and corporate investigators.

Our work includes:

• Asset checking
• Cohabitation reports
• Tracing missing people
• Surveillance  
• Covert business audits
• Indepth background checks
• Customer experience and franchisee reports
• Benefit fraud
• Matrimonial issues
• Whistleblower assistance
• Probate

As experts in our field we offer case investigation services and evidence assessment services that will allow you to resolve any clients need for information or proof for any case work you are working on.

 

Our expert teams across the UK and Europe are not ex Forces or Police, but are fully trained in the fields they specialise in. We are able to work with you directly offering hourly and daily reporting details in line with any deadlines you may have, should they involve Surveillance, Tracing or Documentation proof. Plus many other areas of current 21st Century Domestic and Business requirements.

 

We are in a position to investigate any business or individuals activities professionally giving you the quality service you would expect from a professional investigation service which has been set up to supply a confidential service such as ours.

 

We look forward to having the opportunity to cover in more detail our professional services, so if you are interested or we can be of immediate service to you please do not hesitate to contact us on 01630672046 Central Office, Berkshire Investigator Mobile 07775 603025 or email info@theagency.eu.com.

 

We are across our multi locations able to help you with any support services you may require.

 

Regards

 

Andrew Mileham (local contact)

07775 603025

 

info@astoncovert.com

David Loades/Nigel Manners

Partners

 

The Covert Agency

info@theagency.eu.com

email:      Nigel@happycustomers.info

Office:      01409 281544

Mobile:     07984 406025

email:    David@happycustomers.info

Office:     01630 672046

Mobile:    07960 131408

Visa and background check verification service...

Retailers often employ members of staff who are non UK nationals. They are a vital addition to the UK workforce, but few employers take the time to ensure that the employee is who they claim to be and hold a valid visa to work here.
If discovered, the employer faces a hefty fine.
Our standard visa checking service costs just £49.50 and takes as little as 48 hours.
We can also do indepth background checks (to verify qualifications and experience etc) from £195.

Andrew Mileham
http://www.astoncovert.com/
http://www.thecovertagency.eu/

Does your retail marketing actually work?

Does your retail marketing actually work..?

Show your clients how your retail marketing works in practice by using our Genesis package which is made up from Covert undercover filming experiences of your ideas and your clients current promotions & products working together.We have that solution to that question “what will it look like to our customers and does it do as you say” what more could you want than a professionally produced Genesis DVD Covert production to show your clients how it worked without you promotional support and how it could work with you, and how it does work after they invest in your experience .
This email must at least grab your thinking process, so lets us present to you and show what we can do for you and your clients, both current and for the future client awareness, let us show the real journey through your quality professional promotions and your clients customer experiences.
Let Genesis show you and your client the before and the after as the real customer sees it.

We are UK wide and have experience in shopping centres, retail outlets, coffee shops, car dealerships and service stations.

Andrew Mileham

LG flatscreen TV and its replacement...

My roughly four year old flatscreen TV (37LC2D) seems to be dying.
On switching it on I was greeted by the sound of automatic gunfire. After a few seconds it would revert to normal. A few days later whilst watching a programme, a faint rustling sound could be heard, and then yesterday the screen would turn blank and all sound would disappear.

Now, if you have tried finding a TV repair man recently you will know that there are very few around. When you do get to talk to one, they will blame the TV manufacturers for wanting to build and design TV's that collapse minutes after the warranty has expired, and make finding spare parts very difficult. Clearly manufacturers want consumers to buy more TV's. No shock there.

I was however hoping for a better response from my TV manufacturer, LG.

Let me just explain that part of my work involves gauging how tech brands sell their products instore. If you watched the Secret Shopper programme on Channel 4, you will recall that she went into stores wearing a hidden body worn camera to record the customer experience. Thats what we do.

So, when my TV started playing up, I thought here is an ideal opportunity to see how LG reacts to a real life customer (me) having a product of theirs which is kaput. I got myself noticed by them on a social networking site, and even responded to. They said customer services would contact me. Wrong! Complete silence.

So, now I am giving the opportunity to other manufacturers to sell me a TV. I will visit a number of high street stores to gauge the level of customer service, staff availability and product knowledge and buy a nice new flatscreen television.

 I will consider the top Brands: Sony, Panasonic and Samsung.

Who will not only win my business, but also get to see what its actually like to be a customer and test their instore retail training?

info@astoncovert.com

Do you sell private jets, helicopters and yachts etc..?

Historically we are a research and investigations company, but a few years ago a client asked us if we could find some High Net Worth Individuals for him to sell his product to.

After much success and tweaking of the system, we are now looking to add to our portfolio of high end products and services we offer to our clients.

Our portfolio already includes:

Top end car marques
Property
Power boats
Jewellery

And we would like to add:

Private jets
Helicopters, and
Yachts

We are also considering high end memberships of spas, gym's, private clubs, car clubs etc. Anything prestige and exclusive.

If you (or someone you know) sells the above, please contact us in confidence.

If chosen, you will be allowed access to our Club, where we will actively market your product to members of our High Net Worth Individuals Club.

Contact Andrew Mileham in the first instance.

http://www.astoncovert.com/
info@astoncovert.com

Tech brands and the customer experience

Attention tech brands such as: LG, Nokia, Samsung, Motorola, Panasonic, Sony, Toshiba, Vodafone, Sharp, Philips, T-Mobile, Nikon, HTC and HP etc

How many marketing people out there have seen the Mary Portas Secret Shopper programme on Channel 4?

And how many millions of pounds do you spend getting your latest TV or mobile phone onto the market?

And who amongst you has considered how your product is actually sold to your customer?

You may well have put training schemes in place for your retailers, but are they actually following it, or as we have seen from the secret instore footage: giving terrible customer service and pushing the wrong product?

By using our expertise and technology, we can enter the stores and covertly film the whole buying experience.

You give us a brief and a scenario and we act it out for you...for real.
How is your Brand spoken of instore?
Is the salesman trying to upsell?
Does he demonstrate a clear knowledge of the product and its advantages?

This information can then be fed back to your company (rather than shown on TV) so you can adapt the training and marketing accordingly.

The end result is a happier and larger customer base, which has to lead to increased profits.

You all say that the 'Customer Experience is paramount', well lets see who is prepared to really do something to prove it.

http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/

Mary Portas: Secret Shopper

I somehow missed the first show, about the retail fashion stores, but watched the sofa show with interest. As you know, part of my work is to carry out exactly those projects to see what its actually like to be a customer. My clients are usually either tech brands or car manufacturers/dealerships.
It came as no surprise to me to hear that all the brands mentioned claimed that the customer experience was paramount, but it was plain to see that in reality they are not prepared to invest in proper training or even the kind of business intelligence (mystery shopping) shown in the programme.
I use hidden, body worn cameras to find out what really happens, but the brands balk at paying for my equipment, time and expertise. They prefer to go for the least expensive route which means they can tick the box marked 'mystery shopping programme initiated' and continue giving terrible customer service and claiming that current staff training is adequate.
I wonder if that now they were named and shamed on television, whether they now regret those decisions. Anyone from DFS, SCS, Furniture Village etc want to comment..? Presumably they would have preferred to have been the only ones seeing the footage (as happens in our projects) and taking the necessary steps to put it right.
But will things change for consumers..? Only when we complain enough and demand better customer service, and ultimately boycott companies who are not upto scratch.
http://www.astoncovert.com/

http://www.thecovertagency.eu/

http://www.happycustomers.info/