Hi all,
I hope you are well..just a short note to let you know that my work could help your clients in a number of ways:
1) Indepth background checks on individuals and companies. It is vital to know as much as possible about people you want to work with, employ or to check tradesmens credentials.
2) We trace missing people...usually for fraud or probate reasons but not always.
3) We also run a Prospect Identification and Lead Generation service for small companies. This means we find out who you should be talking to at a company, and gauge how warm they would be to an approach.
4) Customer Experience Evaluation. We contact your clients, and ask them why they bought from you, and what you could do better...vital information.
5) Database Cleansing and Management. We make your system for collating clients' info more user friendly and make it work for you.
Using projects 4 and 5 above means you dont have to spend money advertising !
If this sounds ok, maybe we should meet for coffee somewhere and have a chat..?
http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/
Showing posts with label advertising. Show all posts
Showing posts with label advertising. Show all posts
Thursday, 4 November 2010
Tuesday, 12 October 2010
Why do your customers buy from you (part 2)
A simple enough question.
You may THINK you know why they chose to give you their business, but until you ask them you dont know....and the mere process of contacting them can instil a feeling of worth and value in your customers....and no, a questionnaire wont do it. Experience tells us that so few actually get filled out and returned as to make the whole project pointless.
Do you have customers already ?
If so, have you carried out a 'customer experience' review ?
This is where you contact people on your database who either are clients, or at least you have quoted for some work for them.
The ones who are clients should be asked what made they buy from you...a simple but VERY powerful question. You may be surprised at the answer.
The ones who are not clients should be asked why they did not buy from you..again simple but vital.
You get to know whats good/bad about your business and your clients get to feel valued by you, and the non-clients value your question just as much.
This kind of project will grow your business, and is much cheaper than advertising for new business !
We have carried out these projects for many companies, and the results are startling...but clients and non clients alike really appreciate the call.
We often wrap it up in a 'Customer Experience' package which can include database cleansing...
When customers feel that they are being listened to, they can become your greatest advocate...and never need paying !
Contact me for more details
Andy
You may THINK you know why they chose to give you their business, but until you ask them you dont know....and the mere process of contacting them can instil a feeling of worth and value in your customers....and no, a questionnaire wont do it. Experience tells us that so few actually get filled out and returned as to make the whole project pointless.
Do you have customers already ?
If so, have you carried out a 'customer experience' review ?
This is where you contact people on your database who either are clients, or at least you have quoted for some work for them.
The ones who are clients should be asked what made they buy from you...a simple but VERY powerful question. You may be surprised at the answer.
The ones who are not clients should be asked why they did not buy from you..again simple but vital.
You get to know whats good/bad about your business and your clients get to feel valued by you, and the non-clients value your question just as much.
This kind of project will grow your business, and is much cheaper than advertising for new business !
We have carried out these projects for many companies, and the results are startling...but clients and non clients alike really appreciate the call.
We often wrap it up in a 'Customer Experience' package which can include database cleansing...
When customers feel that they are being listened to, they can become your greatest advocate...and never need paying !
Contact me for more details
Andy
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